A set of tailor-made services for your business
TOTAL South Africa is committed to the provision of a variety of services for the benefit of our customers.
Liquid Fuel Solutions–
TOTAL South Africa offers liquid fuel solutions to the mining and manufacturing customers whereby TOTAL manages the fuel and lubricants requirements on behalf of the customers on a pay-as-you-consume basis. Successful implementation of this solution requires long-term partnership with the customer where cost savings objectives are set, risks evaluated and continuous improvement projects are identified and jointly implemented. The benefits to the customer include improved equipment availability leading to improved production, reduced stock losses, reduced HSEQ risks and overall reduction in the total cost of ownership.
Total Card –
Total Card, TOTAL South Africa's in-house card facility aimed at commercial users, such as truckers, bus companies, long distance carriers and manufacturers, facilitating the procurement of fuel and top-up oils at select TOTAL service stations within the company's South African, Namibian, Botswana and Swaziland network. In addition to being enabled for tollgate payments, it also provides a comprehensive web enabled fleet management information system.
Given that lubrication is a vital component in the design process of machinery, TOTAL South Africa regards tribology as a critical service. Tribology deals with the effective lubrication of machine components and plant parts so as to ensure minimum friction in the moving parts and the assurance of reliable functioning.
TOTAL South Africa's Technical Division is on hand to assist customers in the selection of the best lubricant products to ensure optimum efficiency. Selecting the most appropriate fuels and lubricants ultimately saves time and money. The company's technical team, which keeps abreast of the latest developments in lubricant technology and application, is available to assist customers make decisions to prevent the occurrence of problems and ensure a maximum equipment lifespan.
National Customer Contact Centre –
TOTAL South Africa strives to provide its customers with maximum convenience. Accordingly, the company's customer service staff are on hand 24-hours a day seven days a week, inclusive of public holidays. Staff are available to provide information, assist in the resolution of problems, channel compliments to deserving recipients and to follow-up on queries and service complaints. The National Customer Contact Number is 0860 111 111.
Due to the changes in legislation in July 2009, service stations may accept additional methods of payment i.e. debit, credit and/or cheque cards as a form of payment for the procurement of fuel and oil on the forecourt. The acceptance of additional cards enables the dealer to reduce the amount of cash held at a service station as well as providing convenience to customers. The acceptance of additional methods of payment (cards) as published in legislation is at the discretion of the dealer. A list of participating dealers is below: