Prevention is better than cure
Selecting appropriate fuels and lubricants saves time and money.
Even when the customer selects the best available product and applies it incorrectly it may not have the desired effect and could possibly lead to the customer ending up with engine and system failure.It is for this reason that the technical team is available to help customers make the decisions needed to prevent the associated problems.
- An every-moment assistance
The Technical advisors also accompany sales staff when calling on customers. They are continuously in contact with Original Equipment Manufacturers, and TOTAL Group's Head Office in Paris to keep abreast of the latest developments in lubricant technology and application.
- A full-assortment of services
Additional services offered by the Technical Division include:
- Assisting with the compilation of technical bulletins for use by the marketing staff
- Failure analysis
- Product and quality investigations
- Product - quality site audits
- Involvement in product or technical -related claims against the company
- Product recommendations
- Compiling lubrication surveys
| 
